We had a case where Office 2013 was used with Office 365, Microsoft mail in the cloud. Office 2013 needed to downgrade to Office 2010 due a problem with a plugin that was not Word 2013 compatible. I changed all AppSense Personalization settings for Office 2010. After logging on again, users needed to fill in their credentials again. The credentials weren’t saved when logging on again. Within the session everything worked fine. This is not a preferred situation.